Refund Policy

Refund Policy

Last Updated on: Jan 2025

At Vegetable Fresh From Farm, we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below to understand how we handle returns and refunds.

1. Eligibility for Refunds Refunds are only available for products that are damaged, defective, or incorrectly shipped. If you receive an incorrect or faulty item, please contact us within +91 02223401337 days of receiving the product to initiate the refund process. Please note that perishable items such as fruits, vegetables, seafood, meats, dairy, and bread are non-refundable due to their nature.

2. Return Process If your product is eligible for a refund, please follow the steps below:

• Contact us at support@vegetablefreshfromfarm.com or call us at +91 02223401337 to request a return authorization. Provide your order number, details of the issue, and any photos of the damaged or incorrect item(s).
• We may request you to return the product (if applicable), and the item must be in its original condition and packaging.
• Once the return is authorized, we will provide instructions on how to return the product.

3. Refunds for Returned Products Once we receive the returned product (if applicable) and verify that it meets the conditions for a refund, we will process the refund to your original payment method. Refunds typically take [insert number of days] business days to be reflected in your account, depending on your bank or payment provider.

4. Non-Refundable Items Certain items are non-refundable, including but not limited to:

• Perishable goods (fruits, vegetables, seafood, meats, dairy, bread)
• Opened or used products (except for defective or incorrect items)
• Gift cards, vouchers, and promotional items

5. Shipping Costs Shipping costs are non-refundable, and the customer is responsible for the return shipping fees, unless the product was defective, damaged, or incorrect.

6. Cancellations Orders can be canceled only before they are shipped. If you wish to cancel your order, please contact us as soon as possible at support@vegetablefreshfromfarm.com. Once the order is shipped, it can no longer be canceled, but you may follow the return process once the product is delivered.

7. Contact Us If you have any questions or concerns about our refund policy or need assistance with a return, please contact us at:

• Email: support@vegetablefreshfromfarm.com
• Phone: +91 02223401337
• Address: 2 Nd Flr, Laxmi Bldg, Mandvi, Mumbai, MH, 400003, India

By making a purchase with us, you agree to abide by our refund policy. We are committed to ensuring your satisfaction with every purchase.

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This Refund Policy provides clarity on how returns and refunds are handled. Let me know if you need any further adjustments or if you'd like to add any specific details!